Returns

If a card arrives damaged in the post (a cracked case, for example), or it is not the card, grader or grade shown on its listing, email support@gradedtown.nz within 3 days of delivery.

Include the card’s cert number and photos of the slab and the packaging it arrived in.

We reply with how to post the card back, and we pay the return postage. Send the slab as you received it.

Once the card is back with us, we refund the price you paid for it and the shipping fee, the same way you paid, within 5 business days.

Cards can’t be returned for a change of mind.

Nothing on this page limits your rights under the Consumer Guarantees Act 1993.